Respecting Time, Energy, and Appointments

When scheduling please make sure you are able to keep your appointment.

Over the years, I’ve had to carefully manage my schedule and the number of hours I work due to health reasons. I want to be transparent about this because it’s important for my clients to understand how I operate. I am always willing to help clients who need pain management, and I often make accommodations for long-term, regular clients to come in on my days off or during holidays. When I offer a special date or time, it is an act of consideration and care.

However, I’ve had too many instances where clients contact me at the last minute to cancel appointments, whether on my days off or during regular hours of operation. This is very frustrating and impacts not only my business but also my energy and ability to provide care. It is very important to keep your appointment if at all possible, and to plan accordingly. I’ve had clients cancel because of hair appointments, fertility treatments, or other personal commitments. Please consider rescheduling in advance rather than canceling at the last minute.

To ensure fairness and accountability, moving forward, any session scheduled on my day off or during regular hours that requires special accommodation will need to be prepaid. Last-minute cancellations will be charged the full session price. Prepaying respects my time, energy, and expertise, and it holds clients accountable for keeping their appointments. Exceptions are made for emergencies, but please treat your appointment as a professional commitment, similar to seeing a doctor or another healthcare professional.

If a client violates this policy or repeatedly cancels without valid reasons, I will no longer be able to see them. This policy is in place not to punish anyone, but to ensure that I can continue to run my business effectively and serve clients who are ready to commit to their care.

Thank you for respecting my time and energy, and for understanding the importance of keeping your appointments. If you cannot commit to your scheduled session, please do not book at this time.

With care and support,

Suzan (Susan) Walker LMT

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