Massage Appointment, Prepayment, Cancellation, and No-Show Policy

No shows affect not only the massage therapist but others as well.

For my business to run smoothly, I need to operate on a schedule. Please respect my time, and I will, in turn, respect yours. When you schedule an appointment in advance, make sure it is marked on your calendar. I send reminders 24 hours before your appointment via text and email, so please plan accordingly.

I do understand that life happen can arise with unexpected events, illness, or emergencies. That is why I have a policy in place that is is designed to help manage those situations fairly. As a massage therapist, I also need to establish clear boundaries so that all parties involved understand the steps to take and respect one another’s time and energy. These boundaries ensure that everyone receives the full benefit of their session and that my business can operate smoothly.

New Clients – Prepayment Required:

• All new client sessions must be prepaid online at the time of booking. This secures your appointment and allows me to provide uninterrupted, focused care.

• If you no-show or cancel on the same day, you forfeit your prepaid payment. No compensation or credit will be issued.

• Exceptions are made only for verified illness, death in the family, or other family emergencies.

Cancellation Policy for Returning Clients:

• You must provide at least 24 hours’ notice to cancel an appointment. This means from the time your appointment is scheduled, you must give a full 24-hour window to cancel or reschedule.

• Same-day cancellations are no longer acceptable, except in cases of illness or family emergency. If you do not reschedule within a few days, you will be billed for the missed session.

No-Show Policy:

• Clients who forget or fail to attend their scheduled appointment will be billed for the session. There are no exceptions. I reserve that time specifically for you, and last-minute substitutions are not possible.

Late Arrivals:

• If you arrive more than 5 minutes late, your session time will be shortened accordingly.

• Arriving more than 15 minutes late you may choose to take the remainder of your session or be billed for the full appointment.

• If I do not have another client scheduled immediately after you and your lateness is rare, I may adjust your session to give you full time. Please call if you are running late.

New Clients:

• Please arrive 10 minutes early to discuss your medical history and prepare you to decompress before your session.

• To save time, please fill out your forms electronically 24 hours before your massage appointment.

• If you forgo this you may come in and fill out your paperwork. Your scheduled appointment begins at the time you requested, not when paperwork is finished.

Professional Boundaries:

• Chronic late arrivals, repeated last-minute cancellations, or no-shows indicate that you are not ready to work with me. Respecting your appointment is respecting yourself and others who wish to schedule.

• I am happy to work with clients who value their health and well-being, but if consistent boundary issues arise, I reserve the right to refer you to another provider.

Cell Phone Policy:

• Kindly ensure your phone is on silent and that text alerts with flashing lights are turned off.

• Calls or messages interrupt the energy and flow of the session, which may impact its effectiveness. This is your time to focus on yourself.

Please understand that I am a one-person business. I rely on scheduled appointments to support my family, cover rent, insurance, continuing education, and certifications. Your cooperation ensures uninterrupted, high-quality care for you and all clients.

I value your understanding and your business. You deserve this time for your health and well-being, so consider it a valuable investment.

Suzan (Susan) Walker LMT

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