Policy

Please review FAQ and policy information before booking your massage session.

 

All sessions are on a first come first served basis.

 

At my discretion I have a right to refuse service. This includes returning phone calls.

 

Accepting established clients or referrals. New clients are required to reserve for their first session by credit card. 

 

All sessions are by appointment with referral. No walk-in's.

 

Small children are not permitted in massage room unless they are being worked on. Please make arrangements to have a supervised adult watch your children whether it be at the office or at your home for outcall. You will be held responsible for any damages caused by your children. 

 

Clients 16 years and under shall be accompanied by parent/guardian. Parent/guardian must sign a release form and shall be on premise during the session. Parents are welcomed in the massage therapy  room. Parents of  a juvenile under the age of 15 are required to remain in the massage room for the duration of the massage for communication and liability purposes.

 

Rates are subject to change at anytime. Appointments scheduled after 7 p.m. or on Sunday will be charged an additional $25 service fee.

 

Credit card/return check policy:

A $35 fee will be charged on all return checks or credit card charge backs. As of October 9, 2019 checks will not be accepted for medical spending accounts. 

 

Copies of digital receipts will be resent free of charge. Clients that require additional revisions of a invoice/receipt will be charged an administration fee of $40 per quarter hour. Printed copies of notes and client intake will incur a administrative cost of $1 per page.

 

Late Arrivals:

Session time begins on the hour you requested. New clients will need to arrive 10-15 minutes prior to their scheduled time for a health assessment and to fill out paperwork. Established clients may arrive 5 to 10- minutes before session time. If you are more than five-minutes late, time may be docked from your session due to time restraints. If you are 15-minutes or more late, you may take the remainder of session time. You will be charged for the full amount of the session price. No rescheduling for late arrivals.

 

Cancellation fee:

50% of service price will be billed or charged to your credit card if you do not provide a 24-hour cancellation notice by phone.

 

No Show Policy:

If you forget your appointment and for-go a no show, you will be billed or charged by credit card 100% of the session rate. This fee must be paid in full before you are seen again. 

 

Calls from unknown name/unknown number will not be answered for security reasons.

 

Draping (towel or sheet) is required.

 

The session consists of therapeutic, clinical massage. There is zero tolerance for any inappropriate remarks or advances. These actions will terminate the session. Dalworthington police department will be contact and a report will be filed. 

 

There might be a small degree of bruising involved for modalities that require going into the superficial layers of muscles and tissues. At anytime you have any concerns, please address them. If you experience discomfort or pain during the session, please inform the me and I will adjust the technique. I will not be held liable if you do not communicate.

 

If you feel uncomfortable during the session and would like it to cease, please inform me and the session will stop immediately.

Rude, badgering, demeaning or harassing behavior will not be tolerated. Appropriate measures will be taken. Refusal of service will occur or if behavior is exhibited during the session, the session will cease immediately. 

 

Massage therapy is not a substitution for medical treatment. The massage therapist cannot diagnose, treat or prevent disease. The therapist can only recommend products and services. Please consult a medical physician.

 

Susan Walker LMT #104431

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Address

Hours

Directions

3100 W. Arkansas Ln.
Suite 108

Arlington, Texas 76016
Tel: 817-966-1020

Wednesday - Saturday

8 a.m. to 2 p.m.

Sunday - Tuesday

Closed

By appointment with medical referral

No Walk-In's

Copyright © 2007-2021. Connective Integration Massage Therapy by Susan Walker, LMT. All rights reserved.  Susan Walker TX LIC#MT104431

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