FAQ

Everyone has questions about massage therapy. This page is complied of questions asked by clients. More information on massage can be found on the blog page or throughout the site. This is a long list!
 
What type of massage therapy do you offer?

​I offer a holistic and therapeutic approach to massage therapy. My emphasis is in deep tissue, lymphatic drainage along with a variety of other techniques combined to benefit the client's massage needs. I perform deep connective tissue work that entails firm, concise pressure. My ideal client is one that makes regular, monthly massage appointments to reduce symptoms of chronic or acute pain. Sports injuries, fibromyalgia, PTSD (Post Traumatic Stress Disorder), prenatal and repetitive motion injuries are some of the issues I am trained in. I work with clients in assisting to retrain muscles, break up scar tissue formation or adhesion's. From a professional athlete to a weekend warrior, the techniques that I provide can assist anyone in their pain management goals.

Can you Diagnose me?

No, I cannot diagnose nor treat a mental health disorder, disease or medical condition. Soft tissue and the myosketal system is in my scope of practice. I can only make suggestions and recommendations for massage therapy.

*If I find a possible signs of serious medical condition I will suggest you make appointment to see your doctor for further assessment and treatment. 

What is your policy?

For policy information you may go to the policy page.

 

What form of payment do you take?

New clients will need to secure their first session by any major credit card such as Visa, MasterCard or AMEX. Once an established client payment can be made by cash, credit card or check. Cashiers checks and money orders will be rejected for payment.

How do I schedule a appointment?

You may schedule online securing your session with a credit card. A email and text message from styleseat.com will confirm your appointment time and date. If you do not receive confirmation then your appointment is not scheduled. If you can not book for a specific time and date that time/date has been booked by someone else. Please select another time/date. 

 

You may contact me at 817-966-1020 to schedule your appointment. If I do not answer the phone I am either in session or you have contacted me after hours. Please leave a message and I will return your call as soon as I can. Sometimes I may not receive your message. Please be patient and call back.

Do you accept walk-in's?

Walk-in client's are not accepted due to the nature of my schedule and for security reasons. All sessions are by appointment.

Do you schedule in person consults before the massage session?

No, I do not normally schedule in person consults. If you would like to schedule a office or phone consult before booking a session I do charge for my time. The consult fee is $40 per 30 minutes.

 

If you have questions that are not listed on this site or have medical concerns you may contact me by phone before scheduling your session. 

May I audit your office before scheduling an appointment?

No. This is what the web site is for to answer most of your questions. The information given along with pictures should be sufficient before coming in for a massage session. Reviews from clients are on the site as well. My time is limited those that have scheduled appointments only. I request that you do not visit the office unless you have a appointment. 

 

You may go styleseat.com for more details and reviews from clients.

What are you hours of operation?

Please go to the online scheduler to check for availability. The scheduler times vary throughout the week. I limit myself to no more than 20-25 hours per week.

 

Are you licensed and insured?

I am licensed and registered with the state of Texas. My name and number is Susan D. Walker MT 104431 and the license will expire 1-31-2017.  I have over 15 years combined experience in massage therapy, lymphatic drainage, reflexology, Reiki, acupressure, and medi cupping. I am liability insured through Massage Insurance Plus. The policy expire in early 2017.

 

What are you certified in?

I am a certified massage therapist, reflexologist, Reiki practitioner, burn scar therapist and Doula. I am always studying, researching and training in modalities that help my clients in their pain management needs.

Do you offer/teach CEU classes for massage therapy?
My schedule does not permit me to teach classes to the general public or to massage therapists at this time. Please contact your local CEU provider for classes.

Is your office wheel chair accessible? Do you have a table where I can get on and off with ease?

Yes, for both questions. I have a hydraulic table that I can adjust the height so you are able to maneuver on and off with ease. Please contact the office before scheduling your appointment so that I may further assist you with your special needs.

 

Do you take insurance?

At this time I do not take insurance. I can give you a digital receipt with a CPT code so that you may file a claim with your insurance company. You will need to have a doctor or chiropractor's release when you submit the receipt to your insurance.  I cannot guarantee you will be reimburse for your session.

 

Copies of digital receipts will be resent free of charge. One revision of a receipt is given free of charge. Clients that require additional revisions of a invoice/receipt will be charged an adminstration fee of $40 per half hour. 

 

Do you need a copy of your records? Please give the therapist a 24-hours notice.

Do you offer chiropractic services? Are you a physical therapist?

No, that is out of my scope of practice.

Do you provide mental health services?

Some clients misconstrude that massage therapists are mental health care providers. We are not. Please contact a psychologist or a mental health care professional in your area for further assistance. It is out of a MT's  scope of practice to offer those services unless they hold a degree in mental health services.

Do you accept auto accident clients?

I no longer accept auto accident clients.

 

Do you take flexible spending account credit cards?

As long as I am able to run the card like a regular credit card the answer is yes. Check with the rules of your flexible spending account to find out if you can charge massage therapy services to your account.

 

Do you work with PIP or promise to pay?

I no longer work with PIP nor promise to pay clients.

 

Do you work on a sliding scale?

No.

 

Do you offer discounts?

I do not offer discounts. All prices are fair market value so no need to haggle price. For frequent clients extra incentives such as additional session time are offered. 

Do you offer gift certificates and massage packages?

As of July 25, 2016 I no longer offer gift certificates or massage packages. Gift certificates that have not expired will be honored.

 

Do you offer Military discounts?
I do not offer "discounts" but I do offer extra time for our military personel to say thank you for their service. 

Do you assist Wounded Warriors/Burn Survivor ?

Yes I do. I have a Wounded Warrior/Burn Survivor  program where civilians may donate unused or expired gift certificates to soldiers/burn survivor that need therapeutic massage. One certificate per wounded solider/burn survivor. Please call me for more details at 817-966-1020.

 

Are you a massage establishment or a spa? Do you have employees?

I am a independant massage therapist. My business is not a massage establishment nor is it a spa. If you seek spa services please look in the area where you reside.

 

When you contact me for services you will be working with me and no other therapist. If I am unable to book you I can refer you out to another independant massage therapist. No, I do not have employees nor contractors.

 

Do I need doctor's release for massage?

No, you do not need a doctor's release unless you fall under these guidelines: 1) First trimester of pregnancy. 2) Cancer patient. 3) Any condition listed on the contraindications page. The state of Texas requires that I retain a release from your doctor before I can perform massage therapy for these conditions. I must follow regulations set forth by the state.

 

Do you perform oncology massage?

At this time I do not. You will need to find a therapist certified or experienced in this modality. I have training and experience for preventative massage and lymphatic drainage for pre and post cancer.

 

Do you perform weight loss massage?

No, you will need to contact a medi spa for those services. 

Do you offer Doula services?

Doula services are offered to established clientele only.

 

Do you offer fertility massage and women's services?

Yes, I offer all women services such as breast, prenatal and fertility massage.

 

Mother's that seek prenatal services must be in their second or third trimester. First trimester clients must obtain a doctor's clearance for a massage for liability.

 

Before scheduling a fertility session, clients must not be menstruating or feel they may be pregnant. 

 

For breast massage services: You will need to fill out a consent form and give verbal permission before I am able to perform the service. 

 

What if I am late for my massage appointment?

Life happens and sometimes it cannot be avoided. Just relax, take a deep breath and call me to let me know you will be late. I do not want to you to become involved in auto accident or receive a traffic ticket for rushing to your allotted appointment. Dalworthington Garden and Pantego will give you a ticket so slow down in the area!



I schedule 30-minutes between session in cases such as these. If I have another appointment after yours, I may have to cut your session time short. You will be charged full price of the massage session. Clients that are frequently late will have those minutes docked from their visit while being charged the full price. Late arrivals will no longer have the option of rescheduling. If you are more than 15 minutes late you may take the rest of your scheduled time or you will be billed for the full session.

 

I want to make certain you get 100% of your session time yet I also want to honor the person that is scheduled behind you, too. I do my best to make certain everyone’s session begins on time they requested.

 

Please give yourself plenty of time to arrive to the appointment 15-minutes early. 

 

May I come early to the appointment?

You may arrive five to ten minutes early if you are a regular client. You are welcome to wait in the reception area until it is your session time. 

 

New clients will need to arrive fifteen minutes early for their consult and paperwork. Please keep in mind if you arrive any earlier than fifteen minutes I may still be in session with a client and you will have to wait. This is the reasoning around setting appointments.

 

What is your policy on canceling and no shows?

Same day or last minute cancellations will be billed or charged 50% of the session rate. A 24-hour cancellation notice is required to cancel your appointment by phone.

 

Clients that are ill or recovering for a cold or infection will not be seen. I will have you reschedule your appointment at a later date and the fee will be waived one time.

 

You are responsible to keep and remember your appointment time. If you forget your appointment and for go a no show, you will be billed 100% of the session rate. The missed session must be paid in full before you are seen again.

 

No shows and last minute cancellations drive up the cost of business. I cannot book someone at the last minute to take the appointment time you missed. 

 

Why do I need to fill out a client assessment form?

Yes, as in any medical situation, you do have to fill out a form. It is state law for medical professionals to keep client information on file. You will need to fill out your name, phone number, birth date, medical information and sign and date the release. This protects you and me. If you do not fill out the form, a massage will not take place. Some clients fear that I will contact them outside of the office setting so they do not want to fill out the form. No worries, I am not a telemarketer. You know when you need a massage. I will not contact you unless you advise me to. As a client, you are HIPAA protected.

 

What if I have the flu or a possible cold can I come in for a massage? 

No. Please do not book a massage session while you are ill. You can pass infection onto the therapist. You can book an appointment after a week when your symtoms have passed, not before. Clients that show signs of a cold or flu will be sent home without a massage.

 
What parts of the body do you massage?

Areas of the body that will be massaged are face, head, scalp, neck, back, arms, hands, abdomen, gluts, thighs, calves and feet.  The breast work may be performed only if the client signs and dates a release form. At the client's request, I may perform lymphatic drainage on the breast and surrounding area for both men and women. I work on the groin muscle with stretching and trigger point therapy for both genders. The client must sign and date the release before I can work in these areas.

 

I do not massage the genitalia on male or female clients. Persons that request this will not be booked or will be asked to leave. If necessary, a police report will be filed. By law I am required to report solicitation to the police department.

Massage therapy is not a substitution for medical treatment. The massage therapist cannot diagnose, treat or prevent disease. The therapist can only recommend products and services. Please consult a medical physician.

 

Suzan Walker, LMT, CR, LDT
Connective Integration Massage Therapy
Arlington, Texas​

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Address

Hours

Directions

3100 W. Arkansas Ln.
Suite 108

Arlington, Texas 76016
Tel: 817-966-1020

Closed until further notice.

Copyright © 2007-2019. Connective Integration Massage Therapy by Susan Walker, LMT. All rights reserved.  Susan Walker TX LIC#MT104431