Why Keeping Your Massage Appointment Matters: Respecting Your Time and Mine

Agreement between massage therapist and client

Appointment, Cancellation, and No-Show Policy

To ensure a smooth and professional experience for all clients, I want to clearly outline my policies regarding appointments, cancellations, and late arrivals. Your time is valuable, and so is mine. Please read carefully.

Scheduling Appointments:

• When you schedule an appointment, please add it to your personal calendar. I send reminders 24 hours in advance, so plan accordingly.

• If you struggle to keep advance appointments, consider calling for same-day service. Many clients find this works best.

  
  

Cancellation Policy:

• A minimum of 24-hour notice is required for cancellations. This means you must notify me at least 24 hours before your scheduled appointment.

• Same-day cancellations are no longer accepted, except in cases of illness or family emergency.

• If you cancel with proper notice, I will gladly help you reschedule. If I do not hear back from you within a few days, you may be billed for the missed session.

• Clients who often cancel or reschedule will be denied future service.

No-Show Policy:

• Clients who miss their appointment without notice will be billed for the full session. I reserve this time exclusively for you and cannot fill it on short notice.

Late Arrival Policy:

• If you arrive more than 5 minutes late, your session time will be reduced accordingly.

• Arrivals more than 15 minutes late will result in either using the remaining session time or being billed for the full appointment.

• If there are no clients scheduled after you, and you are generally punctual, I may allow flexibility. Always call if you are running late so we can make adjustments.

New Clients:

• Please arrive 10 minutes early to get settled, ask any additional questions, and start the relaxation process. All clients should complete their electronic client intake forms at least one day prior to their massage appointment. Appointment times begin at the scheduled hour.

Respect for Time:

• Frequent last-minute cancellations, no-shows, or extreme tardiness indicate that you may not be ready to prioritize your health. Please reflect on your commitment to self-care before scheduling.

• When you are ready to work consistently with me, you are welcome to schedule appointments. Clients who do not respect these policies will be discharged.

Cell Phone Policy:

• Cell phones are not permitted in the treatment room. Please silence your phone and focus on your session. Interruptions can disrupt relaxation and energy flow, and increase muscle tension.

Important Note:

• I am a solo practitioner. Missed appointments directly impact my ability to support my family, maintain my business, and continue my professional training. I appreciate your understanding and cooperation.

Thank you for respecting my time and for prioritizing your health. Your commitment allows me to provide focused, uninterrupted care, and ensures a positive experience for all clients.

Copyright © 2007-2027. Connective Integration Massage Therapy by Miss Susan Walker, LMT. All rights reserved. Susan Walker TX LIC#MT104431