First, check your spam, junk, promotions, clutter, and filtered email folders. Appointment confirmations, intake forms, reminders, and receipts are sent electronically through Acuity Scheduling and may be filtered by your email provider.

The most common reasons are an incorrect email address, blocked emails, spam filtering, or failure to approve email communications through your email provider. Please verify that your email address was entered correctly and that emails from acuityscheduling.com are allowed.

This is typically caused by an incorrect email address, a full mailbox, server restrictions, or email security settings on your account. Please contact your email provider if the issue continues or use a different email. If you are using a employee email address this could be a reason why. Check with your employer if the issue continues.

Yes. Some email providers require users to approve or validate incoming communications. If you receive a request to approve emails, please complete the process to ensure delivery of appointment-related information.

No. Appointment confirmations, intake forms, reminders, receipts, and scheduling updates are delivered electronically. Clients are responsible for maintaining a valid email address and phone number and for monitoring those communications.

Please check all email folders, verify your email address, and ensure that emails from acuityscheduling.com are not blocked. If you have completed these steps and still cannot locate your confirmation, contact the office for assistance.

It is the client's responsibility to provide accurate contact information and to monitor their email and text messages for appointment-related communications. Please verify that your email address and phone number are entered correctly and that emails from acuityscheduling.com are not being blocked.If another person previously scheduled an appointment on your behalf, please ensure that your contact information has been updated correctly. In some cases, older appointments or recurring appointments may contain outdated information and may need to be canceled and re-entered into the scheduling system to ensure future communications are delivered properly.Please understand that email delivery issues are often caused by spam filters, blocked domains, incorrect email addresses, email provider settings, or account restrictions that are outside of the therapist's control. Connective Integration Massage Therapy cannot guarantee delivery of emails once they leave the scheduling platform.The office is continually adapting to changes in scheduling technology and automated systems. Your patience, cooperation, and attention to appointment communications are greatly appreciated. Reading appointment confirmations, reminders, intake forms, and scheduling instructions helps ensure the smoothest experience possible for everyone involved.