In the Age of AI: A Personal Note About Communication

I want to take a moment to share something important about how I run my business.

When you call, text, or email me, you are communicating with a real person — me.

I do not use AI to answer my phone, respond to text messages, or reply to emails. There are no automated assistants handling client communication. If you receive a message from my business, it is coming directly from a human being.

I use an iPhone, so occasionally there may be a typo in a text message and that is simply part of being human. I believe in real connection, not scripted or automated replies.

While many businesses are choosing to use AI systems for communication, I have chosen to keep my practice personal. I deeply value the relationship between therapist and client. Whether you are reaching out for pain management, trauma-informed care, or specialized bodywork, I believe that connection begins with authentic communication.

Years ago, I transitioned to text messaging for returning clients, but I still believe in direct, human interaction. My business is intentionally personal and specialized. I care about who walks through my door, and I want you to feel that from the very first contact.

I have used AI tools at times to assist with website technical issues, especially while navigating challenges with online visibility due to Google, but I have made the decision not to use automated systems to communicate with clients. My website does include a search feature for convenience, but when you reach out to me directly, you are speaking with a live person.

If you ever have questions, comments, or concerns, you can contact me directly at 817-966-1020. You may text or leave a voicemail, and I will return your message as soon as I am able.

Thank you for supporting a small, personalized business built on real human connection.

With care and support,

Suzan Walker LMT

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